DoCleanA little help, right here.
Questions about DoClean, photo access or subscriptions? Send a message to our support team.
Tell us your iPhone model, iOS version and what happened. Please avoid sending private photos, contact lists, passwords or payment card details.
How will the free trial work?
Eligible new subscribers can choose a 7-day free trial through Apple. After the trial, the monthly subscription renews automatically at the price shown before purchase. A scan does not start a subscription; you must confirm the purchase with Apple.
How do I cancel a trial or subscription?
Open Settings on your iPhone, tap your name, then Subscriptions, and choose DoClean. Cancel at least 24 hours before the trial or current period ends to avoid renewal. Deleting the app does not cancel a subscription. You can also open Apple subscription management.
How do I restore a purchase?
Use the same Apple Account used for the purchase and choose Restore Purchases in DoClean . If access is missing, contact support with the transaction reference; do not send payment card information.
How do I request a refund?
Apple handles App Store charges and refund requests. Visit reportaproblem.apple.com and sign in with the Apple Account used for the purchase. Apple determines refund eligibility.
Why are some files missing from a scan?
Limited Photos permission exposes only selected items. Files stored only in iCloud may need downloading. You can review access in iPhone Settings → Apps → DoClean → Photos once the app is installed.
Does deletion immediately free all the estimated space?
Not necessarily. iCloud optimisation and the Recently Deleted album can affect local free space. Review Recently Deleted in Photos yourself; permanently deleting its contents cannot be undone.